Terms and Conditions

Last updated: 17 October 2026

1. About Alshoora Technical Services LLC

Alshoora Technical Services LLC provides marble and natural stone care services, which may include polishing, cleaning, repair, restoration, stain treatment, sealing, and maintenance for residential and commercial properties. The availability and scope of each service depend on the project requirements and our confirmation.

2. Website Information

We aim to keep the information on this website accurate and up to date. However, service descriptions, images, examples, and other website content are provided for general information and may not represent the exact outcome for every property or stone surface. We may update website content from time to time.

3. Service Enquiries and Quotations

Submitting an enquiry through our website, email, telephone, or WhatsApp does not automatically create a confirmed booking or service contract. A project is subject to our review and confirmation.

Quotations may depend on the surface material, condition, measured area, site access, treatment required, and other project-specific factors. Any quotation, scope of work, schedule, and applicable charges should be confirmed with us before work begins.

4. Customer Responsibilities

When requesting or receiving our services, you agree to:

• Provide accurate contact details and relevant project information.
• Explain known surface damage, previous treatments, or other conditions that may affect the work.
• Arrange reasonable access to the property and work area at the agreed time.
• Remove or secure personal belongings and items where reasonably necessary before work begins.
• Follow any care, access, drying, or maintenance instructions provided for the treated surface.

5. Service Results and Surface Conditions

Marble, granite, and other natural stones vary in composition, age, finish, porosity, and condition. Results may depend on existing wear, scratches, etching, staining, previous repairs, installation, and other factors.

Although we aim to provide careful and professional service, we cannot guarantee that every stain, scratch, crack, etch mark, or other defect can be completely removed. Any specific result or treatment expectation should be discussed before work begins.

6. Pricing and Payments

Service charges, deposits, payment methods, and payment deadlines will be communicated as applicable to the individual project. Customers should confirm the agreed price and scope of work before authorising the service. Any additional work outside the agreed scope should be discussed and approved before it is undertaken.

7. Appointments, Rescheduling and Cancellations

Appointment dates and times are subject to confirmation and availability. If you need to reschedule or cancel an appointment, please contact us as early as possible.

Any applicable cancellation charges, refund eligibility, rescheduling conditions, or deposit terms will be communicated in the relevant booking confirmation or service agreement and will be subject to applicable law. Please review those terms before confirming a booking or making a payment.

8. Website Use

You agree not to:

• Use this website for unlawful, fraudulent, or harmful purposes.
• Attempt to gain unauthorised access to the website, its server, or related systems.
• Introduce malicious code or interfere with the website's operation.
• Copy, reproduce, or commercially exploit website content without permission, except where permitted by law.

9. Intellectual Property

Unless otherwise stated, the text, branding, logos, graphics, photographs, and other content on this website belong to Alshoora Technical Services LLC or are used with permission. They may not be reproduced, republished, or used commercially without the relevant permission, except where permitted by law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including communication platforms. We do not control third-party websites and are not responsible for their content, availability, policies, or practices. Your use of those services is subject to their own terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Alshoora Technical Services LLC will not be responsible for indirect or consequential losses arising from the use of this website or reliance on general website information. Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

Any liability relating to a specific service will be assessed in accordance with the agreed scope of work and applicable law.

12. Privacy

We may collect and use personal information submitted through our website or other communication channels to respond to enquiries and manage service requests. Please read our Privacy Policy for more information about how personal information is handled.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Any updated version will be published on this page with a revised update date. Your continued use of the website after an update constitutes use under the updated terms, subject to applicable law.

14. Applicable Law

These terms are intended to operate in accordance with the applicable laws of the United Arab Emirates and, where applicable, the laws in force in Dubai. Any dispute will be handled by the competent courts or authorities as determined by applicable law.

15. Contact Us

If you have questions about these Terms and Conditions, please contact Alshoora Technical Services LLC:

• Telephone: +971 52 254 2735
• Email: info@alshooratechnicalservices.com
• Location: Dubai, United Arab Emirates