Privacy Policy

Last updated: 17 October 2026

1. Information We May Collect

Depending on how you interact with us, we may collect the following types of information:

• Contact information: Your name, email address, and telephone number when you submit an enquiry.
• Enquiry details: Information you provide about your property, stone surfaces, requested services, or project requirements.
• Communication records: Messages and correspondence exchanged with us through email, telephone, WhatsApp, or other communication channels.
• Technical information: Information such as browser type, device details, IP address, and website usage data where collected through server logs, cookies, or analytics tools.

Please avoid submitting sensitive personal information through general website enquiry forms unless it is genuinely necessary for your request.

2. How We Collect Information

Information may be collected when you:

• Complete and submit a contact or enquiry form on our website.
• Call, email, or message us about our services.
• Request a quotation, consultation, or service appointment.
• Browse our website, where technical logs, cookies, or analytics may be used if enabled.

3. How We Use Your Information

We may use personal information for purposes such as:

• Responding to your enquiries and requests.
• Discussing project requirements and preparing quotations.
• Coordinating appointments and providing requested services.
• Communicating updates about your enquiry or project.
• Operating, maintaining, and improving our website and services.
• Protecting against fraud, misuse, unauthorised access, or security incidents.
• Meeting applicable legal and regulatory obligations.

We will handle personal information in accordance with applicable data protection requirements.

4. Cookies and Website Analytics

Our website or its service providers may use cookies or similar technologies to support website functionality, understand website usage, or improve the visitor experience, where such tools are enabled.

You may be able to manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

The actual cookies and analytics tools used depend on the website configuration. Please check the live website setup for the technologies currently enabled.

5. WhatsApp and Other Communication Services

If you choose to contact us through WhatsApp or another third-party communication service, information you share may also be processed by that service provider under its own privacy policy and terms.

Our website may open a pre-filled message in WhatsApp when you choose a WhatsApp contact or enquiry option. You can review and edit that message before sending it. Opening WhatsApp does not itself mean that the message has been sent.

6. When We May Share Information

We do not intend to sell your personal information. We may share relevant information where reasonably necessary:

• With service providers who help operate our website, communications, or business systems.
• With relevant personnel or contractors when needed to assess or fulfil a service request.
• When required by applicable law, a lawful request, or a competent authority.
• Where necessary to protect our rights, the safety of individuals, or the security of our services.

Where appropriate, we take steps to ensure that information shared is limited to what is reasonably necessary for the relevant purpose.

7. Data Storage and International Transfers

Personal information may be stored or processed using systems operated by us or our service providers. Depending on the systems used, information may be processed in locations outside the country where it was collected.

Where applicable, we will take reasonable steps to ensure that any transfer or processing of personal information complies with relevant legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, provide services, maintain relevant business records, resolve disputes, protect our interests, or comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of certain processing, or withdrawal of consent where processing is based on consent.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity and may be unable to fulfil certain requests where a legal exception applies.

11. Children's Privacy

Our website and services are intended for people making enquiries about our business services. We do not knowingly collect personal information from children through our website for purposes that are not permitted by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices, content, or security. We recommend reviewing the privacy policies of any third-party service you choose to use.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, technology, or legal requirements. The latest version will be published on this page with an updated date. Please review it periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

• Business: Alshoora Technical Services LLC
• Telephone: +971 52 254 2735
• Email: info@alshooratechnicalservices.com
• Location: Dubai, United Arab Emirates